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A certain number of options allows you to ask for a refund. We can return your money only to the initial source of payment. If you want to ask for a refund, the conditions described below must be met.

Until you receive the first preview of your paper, the following types of refunds are available:

  • You can ask for a 100% refund if:
    • We couldn’t find a writer for your order. In this case, our support team will contact you.
    • There were any problems with the payment, for example, you mistakenly made a double payment. In this case, you need to contact our support team. Please notice that a full refund may be not available if your expert has already begun to work on your paper.
    • You don’t need the paper anymore because the delivery was delayed. In this case, we will not send you any text materials.
  • A 70% refund is available for you in the following cases:
    • Less than a half of the deadline of the current order has passed, but the expert has already begun to work on your paper and so needs a compensation.
  • A 50% refund is available for you in the following cases:
    • More than a half of the deadline of the current order has passed, and the expert has already begun to work on your paper.
    • We couldn’t find a writer to make a revision.

You don’t acquire any intellectual rights to the delivered materials if you ask for a refund; any rights to the text materials that you got before will be canceled.

If you ask for a revision, the paper is considered approved as a whole, and it means that you ask for certain changes. Therefore, if you request a revision of your paper, you can’t ask for a full refund.

A refund is not available for:

  • discounts;
  • costs from the Store Credit Balance;
  • orders that have already been approved;
  • orders that were analyzed by our Quality Assurance department and considered those that meet all your initial requirements and instructions;
  • extras, such as Top Writer, Abstract, etc.;
  • VAT;
  • Multiple Choice Questions, as well as other similar tests and Problem Solving tasks. If you use answers of our writers, such orders are considered approved. If more than 50% of answers turn out to be incorrect, you may ask for a partial refund determined by our managers for each particular case;
  • situations where Terms of Use were not followed.
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